Refund & Returns Policy

JotJive Global Learning, LLC aims to provide high-quality multilingual educational services, learning materials, pilot programs, and digital educational tools. Because many JotJive products and services are digital in nature, the following refund guidelines apply.

1. Digital Educational Products

Digital products may include:

• Learning Modules
• Flashcards
• Educational downloads
• Digital learning systems
• Subscription access
• Pilot program materials

Due to the immediate access nature of digital content, purchases are generally non-returnable once access or download has been provided.

2. Subscription Services

For subscription-based services:

• Users may cancel future renewals at any time.
• Cancellation will stop future billing cycles.
• Previously billed subscription periods are generally non-refundable unless required by law.

3. Pilot Programs

Pilot programs may involve limited early-access educational systems or testing environments. Because pilot programs may evolve during development, features may change, functionality may be updated, and availability may vary. Participation fees, if any, are generally non-refundable unless otherwise stated in writing.

4. Sponsorship Contributions

Sponsorships and educational support contributions are generally considered voluntary support for educational initiatives and are typically non-refundable. If a payment error occurs, please contact us promptly.

5. Exceptional Circumstances

JotJive may review refund requests on a case-by-case basis for:

• Duplicate payments
• Technical access failures
• Billing errors
• Extraordinary circumstances

6. Contact for Billing Support

For billing or refund inquiries, please contact:

JotJive Global Learning, LLC
Dallas, Texas USA
Email: support@jotjive.com